FAQ

What is your return policy?

If you're not completely satisfied with your SILQ purchase, please refer to our Return Policy for information about eligibility, timeframes, and how to start a return.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

How long does shipping take?

Orders are typically dispatched within 1–2 business days and usually arrive within 7–10 business days after dispatch.

Do you offer free shipping?

Yes!

Will I receive a tracking number?

Yes! Once your order has been shipped, you'll receive a tracking number by email so you can follow your package. You can use this number to track your package on our website under "Track Your Order".