Return Policy

Return & Refund Policy

Last updated: August 21, 2026

Thank you for shopping with SILQ Studio. We want you to be happy with your purchase. If you’re not completely satisfied with your SILQ brush, please review the return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused or only lightly tested

  • Be in the same condition in which you received it

  • Include all original packaging, accessories, and attachments

  • Not show signs of damage caused by misuse, excessive heat, water exposure, or improper handling

  • Be accompanied by your order number or proof of purchase

For hygiene and safety reasons, we may not be able to accept returns of products that have been substantially used or damaged after delivery.

How to Request a Return

To request a return, contact us at silqstudio.management@gmail.com within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Reason for the return

  • Photos or video of the product, if applicable

Please do not send your product back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your hair-straightening brush arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at silqstudio.management@gmail.com.

Please provide your order number and clear photos or video showing the issue. If we determine that the item was damaged, defective, or sent incorrectly, we will provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.

Non-Returnable Items

We may not accept returns for:

  • Products that have been significantly used

  • Products damaged through misuse or improper care

  • Products damaged by water or other liquids

  • Products returned without the required accessories or packaging

  • Products returned after the 30-day return period

Exchanges

We do not currently offer direct exchanges. If you need a different item, you may return your eligible purchase for a refund and place a new order.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons unrelated to a product defect, the customer is responsible for return shipping costs.

If the return is because we sent the wrong item or the product arrived defective or damaged, we will work with you to resolve the issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at silqstudio.management@gmail.com orders may be processed or shipped quickly, we cannot guarantee that cancellation requests can be fulfilled after an order has been submitted.

If your order has already shipped, you may need to receive the package and follow our normal return procedure.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: silqstudio.management@gmail.com
Store: SILQ Studio
Website: SILQstudio.co

We’re happy to help and will do our best to resolve any issue fairly and promptly.